Return Policy

Return Policy

We want you and your cat to be completely happy with every purchase from Cloud9Cats.

Returns Window

You have 30 days from the date of delivery to return any item.

Eligibility

Items must be unused, in their original packaging, and in the same condition as received.

How to Return

Email us at Cloud9Catstore@gmail.com with your order number and reason for return. We'll guide you through the process.

Please send returns to:
Cloud9Cats
15 Primula Street
London
W12 0RF
United Kingdom

Refunds

Once we receive and inspect your return, we'll process your refund within 5–7 business days to your original payment method.

Exceptions

For hygiene reasons, opened food, treats, or grooming products cannot be returned unless faulty.

Faulty Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and we'll resolve it promptly.