Shipping Policy

Shipping Policy

We aim to get your order to you as quickly as possible. Here's everything you need to know about shipping from Cloud9Cats.

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays).

UK Standard Delivery

Estimated delivery: 7–15 business days depending on the product and supplier location. Free on qualifying orders.

International Shipping

We currently ship to selected international destinations. Delivery times and costs vary by location and will be calculated at checkout. Please note that customs duties and import taxes may apply and are the responsibility of the customer.

Tracking

Once your order has been dispatched, you'll receive a confirmation email with tracking details. You can also track your order on our Track Order page.

Lost or Delayed Orders

If your order hasn't arrived within the expected timeframe, please contact us at Cloud9Catstore@gmail.com and we'll investigate promptly.